Three Emerging IT Trends in 2018

We’re two months into 2018, and as technology continues to take the forefront, there are some emerging trends that businesses should keep an eye on. In this article, we’ve compiled three trends mentioned by reliable sources like Forbes, Gartner and Fortune that may be important for your company to learn more about.

Customer-Focused Sales/Demo Calls
There are new tools in the market that allow the customer to schedule a call with the salesman or BD manager. According to Forbes, giving the customer options for how they interact with you is key to a great customer experience. You can let them pick the date and time they talk with you and even select what services they’re interested in hearing more about. The pushy door-to-door salesman has lost its touch in today’s society. Instead, giving the customer options and freedom is more likely to elicit a positive response.

Mobile Over Desktop
The move away from desktop and towards mobile, touch-screen devices in the workplace has been happening slowly, but we’ll continue to see it head in this direction in 2018. How does this affect businesses? With more mobile devices spread out among employees – potentially in different areas with the rise of telecommuting, it will be important to implement mobile device management and security in your organization.

User Interface (UI)
The goal of UI is to make the human-machine interaction seamless with improved results. From operating machinery to utilizing Alexa with better voice search, UI makes it easy for the user to obtain the results or data needed. This technology continues to improve and will likely result in new gadgets in 2018 and beyond. Businesses should begin looking at how they can use that technology to improve their processes or customer interaction.

Other exciting things to watch include the Internet of Things and Augmented Reality. Whether you’re already using these new types of technology, or you’re still getting used to the updates from two years ago, it’s hard to ignore that Information Technology (IT) has become an integral part of modern day business operations. Without it, your company won’t likely function well- if at all. Valeo Networks specializes in managed IT services, mobile device management and much more. If you’d like to learn more or see if we can save you money on your IT expenses, then set up a meeting with us! If you have any questions, just let us know. We’re your IT experts and we’re here to help! For more information on other technology trends, check out these Forbes and Fortune articles.