A primary factor in choosing the right model of IT support is economy: what will cost the most, and what will get you the most bang for your buck? This is especially important to consider when you’re comparing in-house IT support to outsourced IT support.
In-House IT Staff: $50,000 (per year, per staff member).
With an internal IT team, hiring, training, and management are your responsibility. You have to find qualified individuals, make sure they know how your business operates, and manage them on an ongoing basis.
Your in-house staff is subject to business hours, requires full salaries, benefits, and vacation pay, and will undoubtedly call in sick from time to time.
An in-house IT rep generally comes with one of two downsides: they're either fulfilling that role in addition to their actual job, or they lack the resources to do more than just address day-to-day issues.
An outsourced team offers specialties in a range of technologies, receive ongoing training and certifications, and have the means to go beyond basic monitoring and maintenance of your systems.
By outsourcing your IT department, you leave the managing, training, payment, and other variables that come with actual employees to someone else.
An outsourced IT team has the personnel and resources to both proactively maintain your IT environment, as well as develop your strategic planning.